product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.
If your merchandise is defective, please take a picture of the damaged item and send to firstname.lastname@example.org Please include order number in the email.
If you receive the wrong order, please contact us ASAPWe guarantee all products against manufacturers' defects within 30 days of purchase.
We reserve the right to determine whether merchandise is defective and to replace or refund defective merchandise if necessary. We will not accept returns or exchanges on merchandise not in its original packaging.
The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads